Shop Policy
Terms & Conditions
General
1. This website, redhole18.com, is trading as “Redhole18” operated by REDHOLE18 PTY LTD. (ABN: 47 657 531 210).
2. In this Terms and Conditions, “we”, “our”, “us” and “the company” mean “redhole18.com”.
3. In this Terms and Conditions, “you”, “your”, “customers” and “users” mean users of “redhole18.com”. (Users in both Australia and other countries).
4. Your access and use of redhole18.com is subject to the Terms and Conditions.
5. We reserve the right to revise the “Terms and Conditions” anytime.
6. Prior to using redhole18.com, you should read and understand the “Terms and Conditions”.
7. You agree to the “Terms and Conditions” once you start using the website.
8. Should you object to any “Terms and Conditions”, you are advised to cease browsing the website.
9. Should you be found breach one of more of the “Terms and Conditions”, we reserve the right to take legal actions and cancel your membership status if there’s any, with immediate effect.
10. We reserve the right to change the nature of this website, any time, without prior notice
11. We reserve the right to terminate or discontinue any product lines and services currently being provided on this website temporarily or permanently, any time, without prior notice.
12. Redhole18.com is not responsible for any possible interruptions, inaccuracies, delays or loss relating to the display, generation or delivery of information resulting from system failures, or network overloading. However, we will try our best to maintain and recover the network system.
Privacy Notice
redhole18.com understands how important it is to keep all of our customers’ personal information private and safe. When you create an account at redhole18.com, we ask you for personal information. We use this information to process your orders and to communicate with you about the status of your orders. We also use your email address to send you newsletters IF you choose to subscribe yourself during registration. We will not sell, rent or disclose your personally identifying information to third parties under any circumstances.
Membership registration
1. To become our member, you need to be over 18 years of age. You are not required to register if you only browse our website.
2. You are responsible for notifying us if any of your personal information is changed.
3. For privacy and security reasons, you should keep any user name and password that are allocated to you privately, and not disclose them to any other person.
4. If you have lost or forgotten your password, we can reset your password upon request.
Email services
This Website will send you newsletters, marketing promotions or news update by email. It is optional to receive these newsletters, marketing promotions or news update and you can select not to receive them when signing up, or when updating your account details in the My Account section.
Variation of website content
1. We reserve the right to revise any content in this website, anytime, without prior notice.
2. We cannot guarantee uptime of the site twenty-four hours a day, seven days a week, as website maintenance and unexpected problems may occur from time to time.
Products on the website and information
All product photos and materials are created by redhole18.com or supplied by our contracted factories, manufacturers and our suppliers. We display and present the products as accurately as possible on our website. However, redhole18.com cannot guarantee the listed products on our website will look 100% as same as the actual products due to technical limitations of photography and visual representation.
Trading terms
1. All prices listed on “redhole18.com” are in Australian dollars.
2. All product prices on “redhole18.com” are subject to alteration without prior notice
3. All product prices on “redhole18.com” are GST and freight EXCLUSIVE.
4. All products will usually be dispatched within 10-20 working days after order has been placed and payment has been confirmed. (sepcial circumstance refers to the product description)
5. We cannot guarantee the delivery time and any delay of product transit.
6. For the “Pre-Order” items listed on redhole18.com, they are NON-REFUNDABLE after purchased unless the products are damaged or not in working order.
Purchase order procedures
1. Customers are welcome to browse our website and select their suitable products and click “ADD TO CART” or “Buy now” button to purchase.
2. Click “Check Out” and select your payment methods. Please note it’s your responsibility to check the products dimensions, method of usage and installation, material of the products, features of the products etc before making payment (Check Out).
3. A payment web page will give you guidelines to assist you for payment procedures. Once payment has been accepted, you will receive an order confirmation via email.
4. We will then dispatch the product within per listed turn around time after order has been placed and payment has been confirmed.
Payment Method
1. We accept PayPal, credit card, direct debit or cheque.
2. Payment via credit card: We only accept Visa and MasterCard.
3. A payment web page will give you guidelines to assist you for payment procedures. Once payment has been accepted, you will receive an order confirmation via email.
4. Payment via direct debit: Payment via cheque (not recommended): we will only process the order after the cheque has been cleared. This will delay the product delivery.
Freight costs, shipping and delivery time frames
1. Postage is vary from product to product, so please refer to the product page for the exactly charge of delivery for each item.
2. Delivery rates are based on estimate freight cost to metro area of major cities such as, Sydney, Brisbane, Melbourne, Adelaide, Hobart, Canberra. For other locations postage are subject to alternation, all rates are GST exclusive. Customers should always confirm the freight charge with us if they unsure about this.
3. Orders do not require printing are generally dispatched within 10-20 business days after payment is confirmed.
4. Products which involve printing or additional customized service will require a lead time before dispatching. These are generally dispatched within 10-20 days after artwork is approved and payment is confirmed. Orders with longer leading time are clearly stated in the product pages. Urgent order, please contact our sales representatives for quote on additional charge and an accurate delivery time frame and freight cost.
Delivery
1. If the customer uses their own courier service Redhole18 cannot guarantee any damage to the goods whilst in transit. If the goods are delivered by Redhole18’s courier company any damage in transit will be covered by warranty but only if the damage is reported within 7 days if receipt of order.
2. Redhole18.com has contracted courier team to provide delivery services. Standard Australia national delivery rates are listed clearly on the website and from the shopping cart. Delivery charges are listed clearly on the payment invoice from our website.
3. Delivery charges are dependent on individual items. Usually based on the product size, product weight, quantity of products and the order is to be delivered. Freight / charge will be calculated, and you will be advised of their freight / charge amount before you agree, submit your purchase order and making any payment.
4. The standard Australia national delivery rates which are listed on our website are based on maximum weight of 10kg per each purchase order.
5. Delivery rates are subject to alteration, all rates are GST exclusive on our website.
6. Clients have the full responsibility to confirm the delivery address on invoice is correct and it is a commercial location. (Residential address may cause additional charge)
7. Redhole18 is not liable for any delay, losses and/or damages of items due to changes of delivery address after confirmation of the order (or checkout) or mistakes made by customers.
8. Delivery is carried out during business hours (9am-5pm) on weekdays.
Delivery is not available on weekends, public holidays or after business hours.
9. Clients are fully responsible for any damages or losses of ATL (authorized to leave) parcels.
10. Re-delivery fee will be charged for parcels undelivered and/or returned to Redhole18 due to incorrect delivery address or unsuccessful delivery.
11. Shipment on pallet will require a forklift on site for unloading, additional cost may occur if forklift is not available.
Receipt of products
1. Inspect all boxes, packaging & products. You should notify us immediately, within 7 days of delivery of the order if you find any damage.
2. Take detailed photographs of the damaged products and send the photos to: [email protected].
3. Keep all boxes and packing materials and re-pack the products as what they were received / original packaging.
Pick up
1. Customers are welcome to pick up their orders from our warehouse. Our warehouse address: Unit 8 / 2092 Logan Road, Upper Mt Gravatt QLD 4122 Australia. Pre-appointment required for product collection.
2. Customers / Drivers are required to present a valid tax invoice when picking up their products. We cannot release the products if this information cannot be provided by our customers.
3. We recommend our customers / courier drivers to check their products prior to leaving our dispatch. Product damage claims and quantity discrepancies will not be accepted once the products have left our warehouse.
4. Clients will need to provide a written authorization if it is a third-party collection.
5. Warehouse storage fee will be applied $10+gst/day if your order is not collected within 45 days of the 1st collection notice.
Returns and Exchanges
1. Please note that it’s our customers’ responsibility to check the products dimensions, method of usage and installation, material of the products, features of the products before making payment. We strongly recommend our customers choose and check your order carefully before purchasing. Redhole18.com is not obliged to provide refunds for “change of mind” reasons or reasons of customers purchasing error. It’s our customers” responsibility to double check that the products are suitable for the purposes of your usage, unless:
2. The product reserves its original packaging; the product is unopened, in as new and saleable condition and is current stock / product line. Redhole18.com may accept such returns. However the customers will be responsible for the cost of postage to return such product. Where redhole18.com accepts a return product for “change of mind reason”, we may charge our customers administration and returning product fees at minimum charge of $50 or 10% of the order value, which is higher.
3. Our customers are entitled to a replacement or refund for a product damage or a “major failure” only if the product fails to be an acceptable quality. However, it is only entitled if the damage is reported within 7 days if receipt of order.
4. Product replacement cannot be entitled if our current product is not available, or the product line has been ended.
5. Redhole18.com makes effort but does not guarantee, to process refund and replacement within 30 days of receipt by us of the returned product.
Online security
1. In order to ensure overall security, redhole18.com has installed electronic and management procedures.
2. It is your responsibility to assure the confidentiality of your member ID and password.
3. Report to us promptly any suspicious act that you identify.
4. Redhole18.com will take reasonable steps to ensure your online security. However, as the internet is sometimes unreliable and may be interrupted by unidentified harm, it is impossible for us to guarantee complete safety. Hence, we are not responsible for any kind of loss as a consequence of failure in online security.
Information and content upload onto the Website
1. No information or material uploaded should be unlawful, defamatory, threatening, abusive, vulgar, obscene, or invasive of other’s privacy, race, ethnics, harassment, or stalk.
2. No information or material uploaded should violate or infringe trademark, copyright or any type of rights similar.
3. Users are not allowed to upload unauthorized advertising, promotional materials, junk mail, spam, chain letters or anything that we consider as inappropriate.
4. Redhole18.com will remove anything that we consider as inappropriate, without prior notice.
Copyright
1. All content including graphics, logos, information, and software is the property of redhole18.com and its subsidiaries, affiliates or content providers and is protected by copyright laws.
2. Any type of reproducing or distribution of content is strictly prohibited.
3. Users are not allowed to upload or transmit any intellectual property that does not belong to the users themselves.
4. The design templates (graphics, text) displayed on the Redhole18 platform are provided by the resident designers and suppliers, and their final copyright income also belongs to the resident designers. In order to protect the intellectual property rights of the resident designers, no individual/company can infringe the design copyright. Once discovered, the resident designers will retain the right to pursue responsibility, and the platform will also assist the resident designers to pursue responsibility.
5. The design templates (graphics, text) displayed on the Redhole18 platform are provided by the resident designers and suppliers. The relationship between Redhole18 and the resident designers and suppliers is not close. Redhole18 provides a third-party platform for the resident designers and suppliers to display. Redhole18 is the management role of the third platform. Any illegal behavior of the supplier has nothing to do with Redhole18. In case of any illegal behavior of the resident designers and suppliers, Redhole18 will actively assist and take decisive measures to stop the illegal behavior, including notification, warning, product off the shelf, etc.
Link to our website
1. Users are allowed to spread our link “redhole18.com”, online or by other means.
2. However, you should not use our logo or trademark without our written consent.
Legal terms
By using this website to purchase any online products you acknowledge that:
1. You are over 18 years of age.
2. It is your responsibility that you read through all terms of use, terms and conditions of this website.
Redhole18 reserves the final right to interpret all the above information, including terms, conditions, legal jurisdiction, but not limited to.
